I can sign in
Use Help inside the app so your request links to the right household, worker, payslip, or contract.
JobaSlips support
Support
Use this page when you need help with JobaSlips in Namibia: sign-in, payroll records, worker access, account deletion, or app store review.
I changed phones
Use recovery steps. Support may ask for proof before moving access.
I need deletion
Use the public deletion page if you cannot do it inside the app.
I am reviewing the app
Use this support page for app-store review, privacy, terms, and account deletion links.
Plain English first
The fastest safe support rule
Support is easiest when the request goes through the channel that can safely identify the record.Private account issue?
Use in-app Help if you can sign in. It can link your issue to the correct household, worker, payslip, leave record, or billing item.
Locked out?
Use public support, but only send safe details like your role, phone number, screen name, and what happened.
Policy or review question?
Use the public legal links, app page, or contact form. Reviewers can contact us without exposing user records.
Support triage
What kind of help do you need?
Pick the closest situation. We will route sensitive account issues to the safest path first, while still leaving public contact available.Private records
Use in-app Help when a payroll record is involved.
Payslips, leave, advances, deductions, and worker records are account-specific. In-app Help can connect the request to the right household, worker, and month without asking you to email private documents.- Open JobaSlips with the phone number linked to the employer or worker account.
- Go to Help or Support from the space where the payroll record appears.
- Choose payroll, payslip, leave, advance, or records and describe what looks wrong.
What is safe to send publicly
- your name and reply email;
- the phone number you use for JobaSlips;
- whether you are an employer, worker, former worker, reviewer, or visitor;
- the screen, plan, or feature where you need help; and
- a short description of what you expected and what happened.
Do not send OTP codes, passwords, full identity numbers, card details, bank details, or private payroll documents through public contact.
Fastest help inside the app
If you can sign in, open the JobaSlips app and go to Help. Employers can create support tickets from the employer Help screen. Workers can create support tickets from the worker Support screen.
In-app support is safest because it links your request to the correct household, worker record, payslip, contract, or support history.
Email support
Email is best when you cannot get into the app yet, need app-store review help, or have a public website question. Please do not send OTP codes, full identity numbers, bank details, or private payroll documents by email.
If you cannot sign in
- First try the sign-in and recovery steps in the app using the phone number connected to your JobaSlips account.
- If your phone number changed or the account needs review, use the recovery instructions shown by the app. Support may ask for proof before moving payroll or worker records to a new phone.
- If you need account deletion outside the app, use the public Account Deletion page.
What to include in a support request
- the phone number you use for JobaSlips;
- whether you are an employer, worker, former worker, or reviewer;
- the screen or task where you need help;
- what you expected to happen; and
- what happened instead.
Do not send OTP codes, passwords, full identity numbers, full bank details, or private payroll documents unless a trusted support flow specifically asks for them.
Privacy, terms, and deletion
For service rules, read the Terms. For data handling, read the Privacy Policy. For deletion requests outside the app, use Account Deletion.