I can sign in
Use Help inside the app so your request links to the right household, worker, payslip, or contract.
JobaSlips support
Support
Use this page when you need help with JobaSlips in Namibia: sign-in, payroll records, worker access, account deletion, or app store review.
I changed phones
Use recovery steps. Support may ask for proof before moving access.
I need deletion
Use the public deletion page if you cannot do it inside the app.
I am reviewing the app
Use this support page for app-store review, privacy, terms, and account deletion links.
Fastest help inside the app
If you can sign in, open the JobaSlips app and go to Help. Employers can create support tickets from the employer Help screen. Workers can create support tickets from the worker Support screen.
In-app support is safest because it links your request to the correct household, worker record, payslip, contract, or support history.
If you cannot sign in
- First try the sign-in and recovery steps in the app using the phone number connected to your JobaSlips account.
- If your phone number changed or the account needs review, use the recovery instructions shown by the app. Support may ask for proof before moving payroll or worker records to a new phone.
- If you need account deletion outside the app, use the public Account Deletion page.
What to include in a support request
- the phone number you use for JobaSlips;
- whether you are an employer, worker, former worker, or reviewer;
- the screen or task where you need help;
- what you expected to happen; and
- what happened instead.
Do not send OTP codes, passwords, full identity numbers, full bank details, or private payroll documents unless a trusted support flow specifically asks for them.
Privacy, terms, and deletion
For service rules, read the Terms. For data handling, read the Privacy Policy. For deletion requests outside the app, use Account Deletion.